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\u27a2 These General Terms and Conditions of Sale (hereinafter referred to as “GTCS”) apply without restriction or reserve to all sales concluded by SAS TWELVE with purchasers wishing to acquire the products offered for sale by the service provider on the www.whiskytwelve.fr<\/a> website.<\/p>\n \u27a2 The main definitions used in the T&Cs are as follows:<\/p>\n – Provider”: refers to SAS TWELVE.<\/p>\n – Customer”: refers to the purchaser making a purchase on the site.<\/p>\n – Products”: refers to all products available on the www.whiskytwelve.fr<\/a> website.<\/p>\n <\/p>\n \u27a2 The Service Provider reserves the right to amend these GTC at any time. The applicable GTCS are those in force on the date of the Customer’s order.<\/p>\n <\/p>\n \u27a2 Validation of the order by the Customer on the www.whiskytwelve.fr<\/a> website implies unreserved acceptance of these GTS. An order confirmation will be sent to the Customer by e-mail.<\/p>\n \u27a2 Orders placed on www.whiskytwelve.fr<\/a> will be processed by SAS TWELVE’s internet customer service from Monday to Friday, except public holidays. SAS TWELVE will retain full and complete ownership of the products until full payment of their price by the customer. Until full payment, the purchaser undertakes not to resell the unpaid products, not to dispose of them and to take all steps to ensure that these products are kept in the state in which they were delivered and that they remain identified as the property of SAS TWELVE.<\/p>\n \u27a2 Orders will be dispatched Monday to Friday, except on public holidays.<\/p>\n <\/p>\n \u27a2 This site is reserved exclusively for persons over the age of 18 who have full legal capacity. Alcohol abuse is dangerous for your health and should be consumed in moderation.<\/p>\n <\/p>\n \u27a2 The commercial offers on the www.whiskytwelve.fr<\/a> website cover all the products available in the shop at the following address: 14 Place du Couvent 12210 Laguiole.<\/p>\n \u27a2 The catalogue available on www.whiskytwelve.fr<\/a> mentions for each product: its essential characteristics on a data sheet and its price. SAS TWELVE reserves the right to make changes to the www.whiskytwelve.fr<\/a> website at any time and without prior notice, and declines all responsibility in the event of the website being interrupted or inaccessible.<\/p>\n <\/p>\n \u27a2 The purchaser acknowledges having been informed of these general terms and conditions of sale prior to placing an order and concluding the contract.<\/p>\n \u27a2 In the event of non-compliance with these General Terms and Conditions of Sale by the customer, SAS TWELVE reserves the right to cancel all or part of the current order, as well as all future orders. Non-compliance with these General Terms and Conditions of Sale will result in SAS TWELVE suspending the order. SAS TWELVE reserves the right to refuse an order if a product is ordered in an abnormally high quantity, much higher than the quantity usually purchased. In the event that an order exceeds the amount of 2000 euros, SAS TWELVE reserves the right to request additional guarantees as to the identity of the purchaser, this will allow verification that the present General Conditions of Sale are applied without reservation at the time of the order.<\/p>\n <\/p>\n \u27a2 The products available on the site may be ordered while stocks last. Any promotional offers are available until they expire. The presence of an item on the site does not guarantee its availability in stock. In the event of unavailability of the product ordered, SAS TWELVE will inform the purchaser. SAS TWELVE then reserves the right to offer the purchaser a product of equivalent quality and price or, failing this, a credit note for the amount of the order which can be used on the online shop. In the event that the purchaser does not agree with these conditions, SAS TWELVE will reimburse the sums paid. During this process, no profit will be made either for the seller or for the customer. The purchaser will be reimbursed within fourteen days.<\/p>\n <\/p>\n \u27a2 The prices invoiced for products are those shown on the site on the date orders are validated. Prices are indicated in euros and include all taxes (French VAT included).<\/p>\n <\/p>\n \u27a2 Payment must be made at the time the order is placed, and the order will only be confirmed once the full amount has been paid by the purchaser.<\/p>\n \u27a2 All orders must be paid for exclusively in euros.<\/p>\n \u27a2 Delivery costs differ according to the type and place of delivery previously chosen by the purchaser. SAS TWELVE reserves the right to impose the means of delivery as it sees fit in France, Europe and abroad. The products will be delivered to the address indicated by the purchaser, consequently the details transmitted at the time of the order are considered by SAS TWELVE to be exact. In the event that the address provided by the customer is incorrect, SAS TWELVE will not be held responsible. If, at the time of delivery, the purchaser is not present, the carrier will leave a calling card at the address indicated.<\/p>\n \u27a2 At the time of payment, a single method of payment will be available to you: by bank card (Carte Bleue, Mastercard, American Express, Visa). The means of payment available on the site may be modified at any time by SAS TWELVE. Payments by credit card are secured by an encryption system, the amount of the order will only be debited at the moment of its validation. SAS TWELVE has no access whatsoever to the customer’s credit card number, which is transmitted in complete confidentiality. In the event of a payment dispute, SAS TWELVE reserves the right to refuse an order.<\/p>\n <\/p>\n <\/p>\n \u27a2 Delivery times will then be 10 days, depending on the mode of transport chosen by the customer. This information is provided for information purposes only and is not binding on SAS TWELVE. It is possible that this delivery time exceeds the usual time during periods of high activity or in the event of exceptional closure. On the day the delivery is dispatched, an e-mail will be sent to the e-mail address given by the purchaser when validating the order. \u27a2 If the seller is aware of a total delivery time of more than 30 days, it may offer the user the option of cancelling the initial order while the product is being restocked.<\/p>\n \u27a2Any order placed on the site and delivered outside France and, in general, outside the European Union may be subject to possible taxes and customs duties which are imposed when the parcel reaches its destination. These customs duties and taxes, if any, associated with the delivery of an item are the responsibility of the user. The seller is not obliged to check and inform about applicable customs duties and taxes. To find out about these, we advise the user to contact the relevant authorities in their country.<\/p>\n <\/p>\n \u27a2 The purchaser must notify the vendor on the day of delivery or, at the latest, on the first working day following delivery, of any claim of error of delivery and\/or non-conformity of the products in kind and\/or in quality in relation to the information given on the order form. Any claim made after this deadline will be rejected. In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, to the following address: 14 Place du Couvent 12210 Laguiole. <\/p>\n <\/p>\n \u27a2 By virtue of the provisions of Articles L.121-20 et seq. of the Consumer Code, from the date of receipt of the order, the purchaser will have fourteen days to exercise his right of withdrawal, he will not need to justify the reason for his withdrawal. In the event that the customer wishes to retract, they must inform SAS TWELVE, in a statement that is clear and precise without the slightest ambiguity. This declaration must include the following compulsory information: name and postal address of the purchaser, if applicable his telephone and fax numbers, as well as his e-mail address. If the product is received by a third party other than the buyer, the details of this third party must be indicated.<\/p>\n Declarations can be made by various means:<\/p>\n Upon receipt of the retraction, SAS TWELVE will send the purchaser an acknowledgement of receipt of the retraction. Shipping and return costs will be borne by the customer. Products returned to SAS TWELVE must be in perfect condition, in their original packaging with no missing parts, to the following address: 14 Place du Couvent 12210 Laguiole. If the returned products are deteriorated, incomplete or damaged, SAS TWELVE will not reimburse the customer under any circumstances. <\/p>\n \u27a2 In the event that the delivery is defective, or does not correspond to the purchaser’s request, the customer may return the article within 3 days of receipt of the parcel to SAS TWELVE. In order to benefit from the exchange or reimbursement of the product, the customer must return the article in its original packaging to the following address: 14 Place du couvent 12210 Laguiole. Once the verification of the condition of the returned products has been validated, SAS TWELVE undertakes to reimburse the return postage costs incurred, on presentation of the proof of payment, or to exchange the item. Reimbursement includes standard delivery costs, as proposed at the time of order by SAS TWELVE. Additional delivery costs will not be reimbursed by SAS TWELVE in the event that the purchaser has expressly chosen a more expensive delivery method than the standard delivery method proposed by SAS TWELVE. <\/p>\n \u27a2 The products presented correspond to the specifications indicated on the www.whiskytwelve.frlorsqu<\/a> site and are used in accordance with the functions for which they were sold. <\/p>\n SAS TWELVE is released from these obligations in the event of force majeure. In accordance with the provisions of Article 1148 of the French Civil Code, force majeure is defined as unforeseeability and irresistibility. In the case of strikes, natural disasters (floods, fires, lightning, etc.) .<\/p>\n <\/p>\n \u27a2 The purchaser expressly agrees to communicate his\/her personal data to SAS TWELVE so that it can best manage orders, deliveries and customer relations. In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access and rectify their personal data. Thus, for any modification of their personal data, the purchaser must inform SAS TWELVE by e-mail at contact@whiskytwelve.fr or by letter to the following address: 14 Place du Couvent 12210 Laguiole. SAS TWELVE undertakes not to communicate the personal data of its customers to third parties.<\/p>\n <\/p>\n SAS TWELVE may install a cookie on the user’s computer. A cookie records information relating to a user’s browsing on the www.whiskytwelve.fr website, but in no way allows a user to be identified. This will enable SAS TWELVE to know what users consult most regularly and how often. Cookies also enable Internet users to save their personal data, so they will not need to fill in a form a second time. Consumers may, if they wish, oppose the recording of cookies in their computer settings.<\/p>\n <\/p>\n \u27a2 Name of mediator: M\u00e9diation – vivons mieux ensemble<\/p>\n \u27a2 Ombudsman’s website: www.mediation-vivons-mieux-ensemble.fr<\/a><\/p>\n \u27a2 Agreement number : 38-65 R<\/p>\n <\/p>\n\n
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\nUpon receipt of the order by the purchaser, the latter will become responsible for and the owner of the products delivered to him\/her. After receipt of the parcel, the risks of loss, theft or deterioration of the product are in no way the responsibility of SAS TWELVE but that of the customer.<\/p>\n\n
\nThe declaration can be made by different means:<\/p>\n\n
\nThe return costs are at the seller’s expense.<\/p>\n\n
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\nThe refund from SAS TWELVE to the purchaser concerns the product(s) ordered as well as the standard delivery costs.
\nIn the case where the purchaser has chosen another mode of delivery more expensive than the standard mode, the additional costs will not be charged to SAS TWELVE. The reimbursement of the service provider will be made by the same means of payment by which the purchaser ordered the product. The customer undertakes to return the products to SAS TWELVE without delay. The cost of returning the products is entirely at the purchaser’s expense. Once the returned products have been checked, SAS TWELVE undertakes to reimburse the purchaser as soon as possible.<\/p>\n\n
\nSAS TWELVE reserves the right to correct any accidental material error or omission in these General Terms and Conditions of Sale.<\/p>\n\n
\n\u27a2 The SAS TWELVE website and its content are protected by current legislation on copyright and intellectual property. As a
\nresult, all the elements that make up the www.whiskytwelve.fr<\/a>
\nsite (such as registered trademarks, domain names, texts, tree structures, animation software, images, photographs, illustrations, packaging, diagrams, logos, sounds and music) are the exclusive property of SAS TWELVE. No element of the site may be used, reproduced, distributed or published in whole or in part without prior written authorisation from SAS TWELVE.
\nThe use of all or part of the www.whiskytwelve.fr<\/a> site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than for your personal and private use for non-commercial purposes is strictly prohibited.<\/p>\n\n
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